Simon Hackett, Founder of Internode has, after 2 years, given up trying to get an upgrade from his former business and become an AussieBB customer.
See his story here (https://simonhackett.com/2020/10/22/how-to-ignore-a-customer-without-even-trying/).
He even suffered the run-around we internet sufferers normally do. Completely meaningless and demeaning responses. :banghead
:BigGrin :BigGrin
He offered his client referral and says there is a $50 bonus for the new customer and $50 for the referer, please use mine, I need it way more than he does. 4237632 (https://www.aussiebroadband.com.au/customer/) :jester:
LOL now that is amusing!
I'm not a fan of TPG but have been a long time customer of iinet & Internode. I've had no reason to change but I can see why he's so upset. A good rap for ABB!
:rofl:
Now there's an example of poor customer service...
1. Not reading the customer's initial email, and simply replying with a blanket response.
I think whoever replied to the initial email had no idea about the technology being used. They were simply a robot following a programmed response. Sad.
BUT I'm with ABB and couldn't be happier. They increased their prices slightly but they did warn me a month in advance.