Internode Founder Becomes AussieBB Customer

[Mike Mitchell]

Simon Hackett, Founder of Internode has, after 2 years, given up trying to get an upgrade from his former business and become an AussieBB customer.

See his story here.

He even suffered the run-around we internet sufferers normally do. Completely meaningless and demeaning responses.




He offered his client referral and says there is a $50 bonus for the new customer and $50 for the referer, please use mine, I need it way more than he does.  4237632   

[chooka03]

LOL now that is amusing!
I'm not a fan of TPG but have been a long time customer of iinet & Internode. I've had no reason to change but I can see why he's so upset. A good rap for ABB!

[jave808]

Now there's an example of poor customer service...

1. Not reading the customer's initial email, and simply replying with a blanket response.

I think whoever replied to the initial email had no idea about the technology being used. They were simply a robot following a programmed response. Sad.

BUT I'm with ABB and couldn't be happier. They increased their prices slightly but they did warn me a month in advance.