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Author Topic: Internode Founder Becomes AussieBB Customer  (Read 148 times)

Mike Mitchell

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Internode Founder Becomes AussieBB Customer
« on: October 28, 2020, 05:00:29 PM »



Simon Hackett, Founder of Internode has, after 2 years, given up trying to get an upgrade from his former business and become an AussieBB customer.

See his story here.

He even suffered the run-around we internet sufferers normally do. Completely meaningless and demeaning responses. :banghead

 :BigGrin :BigGrin


He offered his client referral and says there is a $50 bonus for the new customer and $50 for the referer, please use mine, I need it way more than he does.  4237632   :jester:
« Last Edit: October 28, 2020, 05:03:07 PM by Mike Mitchell »
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chooka03

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Re: Internode Founder Becomes AussieBB Customer
« Reply #1 on: October 28, 2020, 06:37:53 PM »

LOL now that is amusing!
I'm not a fan of TPG but have been a long time customer of iinet & Internode. I've had no reason to change but I can see why he's so upset. A good rap for ABB!

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jave808

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Re: Internode Founder Becomes AussieBB Customer
« Reply #2 on: October 28, 2020, 08:19:41 PM »

Now there's an example of poor customer service...

1. Not reading the customer's initial email, and simply replying with a blanket response.

I think whoever replied to the initial email had no idea about the technology being used. They were simply a robot following a programmed response. Sad.

BUT I'm with ABB and couldn't be happier. They increased their prices slightly but they did warn me a month in advance.
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